- Australia:typically 1-3 working days QLD, 3-7 working days other states. Note: applies to in stock items only, backorder items will add extra delay as we have to wait for the stock to arrive before we can dispatch the completed order.
- International: 1-3 weeks depending on country.
- Special delivery requests: Please specify these in the "Order Comments and Special Requests" field when filling in your shipping details.
- P.O. Box addresses: please provide your residential address in your customer details.
- If you miss your delivery a card will be left in your letterbox with intructions on how to pick up your parcel or to attempt a redelivery.
- To have your parcel delivered without you being there, please let us know you want an Authority to Leave. This authorizes the Courier or Australia Post to leave the parcel in a place indicated by you.
- Some items are opened prior to shipping to ensure the contents are correct and safe to ship.
- Orders are shipped with Australia Post, Fastway Couriers and eGo
- See Shop Terms and Conditions for more information.
Local Pickup and Local Delivery
- Local delivery: Covers mainly Gold Coast/Brisbane region but please check if you need delivery outside these areas as we may be able to arrange this. We will give you a quote once we are supplied with a postcode.
- Local Pickup: Please contact us to arrange a time and location to pickup your order.
Australia Delivery charges
- Flat rate shipping for Local Postcodes including Gold Coast, Brisbane, some areas of Sunshine Coast and Northern NSW - contact us. Conditions apply - excludes some heavy, bulky or drop shipped items.
- Heavy/bulky items such as Tanks/Driftwood and/or shipping to remote locations will incurr additional freight costs. We will hold the order and contact you for additional payment.
- Australia Post P O Box and Parcel Locker addresses: In some cases these will incurr additional freight costs. If so we will hold the order and contact you for additional payment.
- Delivery charges calculated automatically as you add items to the cart. In most cases you just pay the amount shown.
- Orders send via Standard Post are calculated as below:
Weight Amount 0-4kg $9.50 4-7kg $15.00 7-13kg $20.00 13-18kg $25.00 18-24kg $30.00
- Express Post Satchels: Pricing: $15 up to 3kg, $24 from 3kg-5kg
If over 5kg or is too bulky to fit in a satchel we will contact you and offer you the Express Post Parcel option (note this is typically a very expensive option! )
International Delivery Charges
- Delivery charges calculated automatically as you add items to the cart.
- Charges are an estimate (in most cases they don't change) and do not include setup or installation.
- The maximum weight per parcel is 20kg so we will contact you for extra payment if additional shipping costs are required.
- Orders are shipped with Australia Post
- All items are subject to availability for both stock on hand and suppliers stock levels.
- Backordered or Pre-Ordered items are also subject to the availability of our suppliers.
- There may be circumstances beyond our control that means we may not be able to fulfil your order in whole or in part so in these cases we will contact by phone or email and offer you alternative options such as a refund or similar product.
- If deemed necessary we reserve the right to refuse any order or any part of an order.
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