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Refunds & Exchanges

Most popular
AU$29.35
UV Light Tube Replacement 5 watt Low Voltage 12v
UV Light Tube Replacement 5 watt Low Voltage 12v
Replacement bulb for AquaPro All in One 1000 (GRECH WTCUH5L/12V)
AU$20.95
Splosht Aquarium Pack 3 Month Treatment
Splosht Aquarium Pack 3 Month Treatment
Cleans water naturally - treats 20-500 Litres
AU$23.20
API Root Tabs Card of 10
API Root Tabs Card of 10
Aquarium Plant Fertiliser (#577C)
AU$22.95
Splosht Large Fishpond / Water Feature Pack 3 Month Treatment
Splosht Large Fishpond / Water Feature Pack 3 Month Treatment
Cleans water naturally - treats 150-13600 Litres
AU$25.70
Juwel Cirax Bioflow 3.0 Compact M
Juwel Cirax Bioflow 3.0 Compact M
Biological filter medium (88056)
AU$65.85
Aqua Zonic Universal UV Filter 9000
Aqua Zonic Universal UV Filter 9000
9 watt Aquarium/Pond UV Clarifier
AU$21.95
Fluval Bio Max Rings Filter Media 1100g
Fluval Bio Max Rings Filter Media 1100g
Provides superior biological filtration (A1457)
AU$32.85
API Stress Coat Plus 473mL
API Stress Coat Plus 473mL
Aquarium water conditioner with the healing power of Aloe Vera (#85C)
AU$20.90
Nutrafin Aqua Plus Tap Water Conditioner 500mL
Nutrafin Aqua Plus Tap Water Conditioner 500mL
Aquarium Water Conditioner (A7929)
All refunds will be made by PayPal or Bank Deposit.
Refunds made back to PayPal accounts with be immediate but Credit Card can take 5-7 business days

Faulty products

  • In the unfortunate case where your product is defective having carefully followed the manufacturer instructions then please contact us immediately and return the product to us within 14 days of receiving the goods.

    At the discretion of the Aquarium Shop Australia (The Giving Life Foundation) we will:
    - Give you a refund for the defective product or
    - Exchange it for the same product, or replace just the faulty part to ensure the complete product is functioning again.

    If your item is faulty we will also credit you the return shipping costs.

Product exchange

  • Please contact us within 14 days of receiving your order.
  • Please ensure the product(s) is undamaged, unused, intact and in a suitable state to be resold.
  • If upon return the product is damaged in transit then at our discretion we may not be able to accept as an exchange. 
  • Shipping costs from the original purchase will not be refunded.

Address for returns

The Giving Life Foundation
P O Box 898
Sanctuary Cove 4212
QLD
Australia
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