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Refunds & Exchanges

Most popular
AU$22.30
12v DC Water Pump 400 L/Hr
12v DC Water Pump 400 L/Hr
Submersible or Inline usage
AU$25.20
Aqua Zonic Super Sun T5 Tube 850mm 39w
Aqua Zonic Super Sun T5 Tube 850mm 39w
Superior 12000K light for fresh water planted aquarium, marine and tropical aquarium
AU$34.00
Juwel Nitrax Bioflow 8.0 Jumbo XL
Juwel Nitrax Bioflow 8.0 Jumbo XL
Nitrate Removal Sponge - 1 piece (88155)
AU$33.50
Hailea Under Gravel Filter UF-32P Plates Kit 48 x 12 inch
Hailea Under Gravel Filter UF-32P Plates Kit 48 x 12 inch
2 uptake stems with 112 x 28cm max plate size
AU$28.50
UV Light Tube Replacement 5 watt Low Voltage 12v
UV Light Tube Replacement 5 watt Low Voltage 12v
Replacement bulb suit AquaPro All in One 1000 (GRECH WTCUH5L/12V)
AU$29.95
Aquarium Eggcrate White 60x59cm pre-cut
Aquarium Eggcrate White 60x59cm pre-cut
Great for Sump Tanks *** CUT TO 59cm SIZE ***
AU$35.00
Orca Floating Fish Pellet Food Baby 2kg
Orca Floating Fish Pellet Food Baby 2kg
1.5mm red/green pellet
All refunds will be made via PayPal or Bank Deposit.
Refunds made to PayPal accounts are immediate however Credit Card can take 3-4 business days

Faulty products

  • In the unfortunate case where your product is defective having carefully followed the manufacturer instructions then please contact us immediately and return the product to us within 14 days of receiving the goods.

    At our discretion we will:
    - Give you a refund for the defective product or
    - Exchange it for the same product, or replace just the faulty part to ensure the complete product is functioning again.

    If your item is faulty we will also credit you the return shipping costs.

Product exchange

  • Please contact us within 14 days of receiving your order.
  • Please ensure the product(s) is undamaged, unused, intact and in a suitable state to be resold.
  • If upon return the product is damaged in transit then at our discretion we may not be able to accept as an exchange. 
  • Shipping costs from the original purchase will not be refunded.

Address for returns

The Giving Life Foundation
P O Box 898
Sanctuary Cove 4212
QLD
Australia
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