Delivery Information - $7.50 per order for most parcels

• Your order should arrive between the hours of 8am to 5pm Monday-Friday excluding public holidays.
• Special delivery requests:
  Please specify these in the "Order Comments and Special Requests" field when filling in your shipping details.
• When shipping to a P.O. Box address please provide your residential address in your customer details.
• We use Australia Post to deliver your aquarium products to your door.
• If you miss your delivery a card will be left in your letterbox asking you come in and pick up your order from your nearest Australia Post Office.
• Delivery times:
  Australia: Delivery in working days: 2-5 days QLD, 4-7 other states.
• Some items are opened prior to shipping to ensure the contents are correct and safe to ship.
• See Shop Terms and Conditions for more information.

Delivery charges

• Delivery charges do not include setup or installation.
• Orders are shipped with Australia Post to all of Australia with a flat rate of only $7.50 (up to 4kg) per order. Orders weighing more than 4kg are calculated as below:
  
  

  0-4kg	$7.50
  4-10kg	$15.00
  10-20kg	$21.50
  20-28kg	$29.00

Availability

• All goods are subject to availability and there may be circumstances beyond our control that means we may not be able to fulfil your order in whole or in part.
• In this case we will contact you by phone as a first option and then follow up with an email.
• If deemed necessary we reserve the right to refuse any order or any part of an order.

Refunds & Exchanges

• All refunds will be made by Credit Card, PayPal or Bank Deposit. There may be a 2-3 day delay for the transaction to show up on your statement when refunding to your Credit Card.
  
  

  Faulty products

  • In the unfortunate case where your product is defective having carefully followed the manufacturer instructions then please contact us immediately and return the product to us within 7 days of receiving the goods.
    
    At the descretion of the Aquarium Shop Australia we will:
    - Give you a refund for the defective product or
    - Exchange it for the same product
    
    If your item is faulty we will also credit you the return shipping costs.
    
  
  

  Product exchange

  • Please contact us within 7 days of receiving your order.
  • Please ensure the product(s) is unused, intact and in a suitable state to be resold.
  • If the product is damaged in transit then it cannot be accepted as an exchange by The Aquarium Shop Australia.
  • Shipping costs from the original purchase will not be refunded.